Support

Technical Support

At Globalstor Support, our mission is to "help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources." In support of this mission, the following services and policies set the expectations for your relationship with Globalstor Technical Support.

Telephone support
Access to support resources on our Globalstor Customer Support Web site
E-mail support

Due to limited resources and knowledge of any particular customer's situation, we cannot provide customized consulting services.

Online Support

Meeting customer requirements means more than simply supplying products with enhanced features and capabilities. It means ensuring that the products can be easily installed and that performance is maximized under diverse and changing circumstances. To ensure customer satisfaction, Globalstor Data provides comprehensive follow-up service and support assistance. To further enhance customer satisfaction, Globalstor's support services include a media replacement program, expedited hardware repair, and 24-hour telephone on-line technical assistance. Dedicated to providing total network solutions, Globalstor Data offers complete families of networking products that are designed to meet the heterogeneous needs of customers around the globe.

Customer Support

For Customers during Normal Support Hours:

Support is provided from our corporate headquarters in Chatsworth, California.
Support hours for new questions are Monday through Friday 8:00 a.m. to 4:00 p.m. Pacific time.
Limited support for new questions is available Monday through Friday 4:00 p.m. to 8:00 p.m. Pacific time.
Support hours for questions with an assigned tracking number are Monday through Friday 8:00 a.m. to 4:00 p.m. Pacific time.

Note: After-hours support is available only in English, Spanish and is limited to critical problems with a four hour response time.

In addition, you can access the Globalstor Customer Support Web site and e-mail support services 24 hours a day.

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